Terms of Service
Effective Date: 01/01/2025

Welcome to The Wagyu Experience (“we,” “our,” “us”). These Terms of Service (“Terms”) govern your use of our website, www.thewagyuexperience.co.za (the “Website”). By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, please do not use the Website.

1. Use of the Website

• You must be at least 18 years old to make purchases through our Website.
• You agree to use the Website for lawful purposes only.
• We reserve the right to modify, suspend, or terminate access to the Website at any time without notice.

2. Accounts and Purchases

• You may be required to create an account to make purchases.
• You are responsible for maintaining the confidentiality of your account credentials.
• All purchases are subject to availability and acceptance.
• We reserve the right to refuse or cancel orders at our discretion.

3. Pricing and Payments

• All prices on the Website are listed in ZAR and include 15% VAT, and are subject to change without notice.
• Payments must be made through our secure payment gateway.
• We are not responsible for any transaction fees imposed by your payment provider.

4. Shipping and Delivery

• We aim to process and ship orders within the estimated timeframe provided.
• Shipping times may vary based on location and external factors beyond our control.
• We are not responsible for delays caused by third-party couriers.

5. Returns and Refunds

• Please review our Return and Refund Policy for details on eligible returns.
• Refunds will be issued based on our policy and may take several business days to process.

6. Limitation of Liability

• We are not liable for any indirect, incidental, or consequential damages resulting from the use of the Website.
• Our total liability in any matter related to the Website will not exceed the amount paid by you for purchases made.

7. Intellectual Property

• All content on the Website, including text, images, and logos, is owned by or licensed to The Wagyu Experience.
• You may not reproduce, distribute, or modify any content without our written consent.

8. Third-Party Links

• The Website may contain links to third-party websites. We do not endorse or assume responsibility for their content or practices.

9. Termination

• We reserve the right to terminate or suspend access to the Website for any reason, including a violation of these Terms.

10. Changes to These Terms

• We may update these Terms from time to time. The latest version will always be available on our Website.

11. Governing Law

• These Terms shall be governed by and interpreted in accordance with the laws of [Insert Jurisdiction].

12. Contact Us

If you have any questions regarding these Terms, please contact us at:

The Wagyu Experience
marketing@thewagyu.co.za
021-891 0023
The Wagyu Experience, Lustigan Road, Paarl